Refund policy

Cancellation & Refund Policy

1. Order Cancellations

  • Standard Orders: Orders can be canceled or modified within 24 hours of purchase, provided they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled or modified.

  • Personalized & Customized Products: Due to the custom nature of specialized wellness or personalized products, these orders cannot be canceled or modified once payment has been processed. Our team immediately begins the fulfillment and customization process to ensure prompt delivery. We kindly ask that you review your order details carefully before completing your purchase.

2. Returns & Refunds

  • Custom & Personalized Items: As each custom product is crafted according to your specific requirements, we do not offer standard refunds or exchanges on personalized items.

  • Damaged or Defective Items: If you receive a defective or damaged product, please contact our customer service team within 2 days of receiving your order. We will promptly assess the issue and work with you to provide a satisfactory resolution (such as a replacement or repair). Standard returns for qualifying defective products will only be accepted within 2 days of delivery.

  • Processing Timeline: Once a refund is approved (following product inspection, where applicable), it will be issued back to your original form of payment. Please allow 7 to 15 working days for the credit to reflect in your account, depending on your financial institution's processing times.

3. Payment Collection Policy

A partial payment may be required for certain transactions or specialized orders. Please note that authorized Healthwellnx representatives will only request partial payments via an official call or message directed to your registered mobile number. For your security, we strongly advise against fulfilling payment requests sent from unverified or unknown numbers.

4. Policy Exceptions

In cases where an error has been made on our part—such as incorrect personalization, fulfillment mistakes, or verified product quality issues not attributable to custom preferences—we will take full responsibility to resolve the issue to your complete satisfaction.

By placing an order with Healthwellnx, you acknowledge and agree to abide by the terms outlined in this cancellation and refund policy.

If you have any questions, modifications, or concerns regarding your order, please don't hesitate to reach out to our dedicated support team at healthwellnx@gmail.com. We are here to assist you every step of the way.

Thank you for choosing Healthwellnx for your trusted wellness and lifestyle needs. We sincerely appreciate your understanding and support.

Sincerely, The Healthwellnx Team